FAQs

How can I contact Eucalipsy?

You can email us at info@eucalipsy.com where our customers service team will be happy to help you with whatever you need!

Do you ship worldwide?

Yes

Where do you ship from?

We ship from Hong Kong.

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard) and PayPal payments.

When will my order be processed?

All order are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 days.

How long will it take to receive my order?

Due to high demand, orders may take between 2-4 weeks to arrive.

What if I don't receive my order?

If you don't receive your order within 30 days after shipping , you are eligible for a full refund.

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in CHF Francs, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your locals customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by customs department in your country. For further details of charges, please contact your local customs office.

How do I return and item?

To start a return, you can contact us at info@eucalipsy.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any further questions regarding returns, feel free to reach out to us at info@eucalipsy.com.